Privacy policy

Effective Date: November 9, 2025

1. Introduction

Step Bros Cleaning & Services, LLC (“Step Bros,” “we,” “our,” or “us”) respects the privacy of everyone we work with — clients, contractors, and visitors to our website. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Texas Data Privacy and Security Act and other applicable laws.

By using our website or services, you agree to the practices described below.

2. Information We Collect

We may collect the following types of information:

Personal Identifiers:

Name, phone number, email address, billing and service address.

Service Information:

Details about requested services, scheduling preferences, and any notes you choose to share (e.g., access instructions, product preferences).

Payment Information:

Payments are processed securely through third-party platforms. We do not store full credit card numbers or banking details.

Website & Device Data:

IP address, browser type, device information, and anonymous site usage analytics through cookies or tracking tools.

Contractor Information:

If you work with us as a contractor, we may collect tax forms, payment details, and scheduling or performance data as required for lawful operation.

3. How We Use Your Information

We use personal information to:

• Process bookings and complete services.

• Communicate about appointments, billing, and service updates.

• Coordinate with team members or contractors assigned to your job.

• Improve our website, offerings, and client experience.

• Comply with tax, legal, or safety obligations.

We only use your information for the purposes described and never for unrelated or undisclosed uses.

4. Information Sharing

We do not sell or trade your personal information. We may share limited data only with:

• Service Providers – trusted partners (e.g., payment processors, scheduling tools) who help us operate.

• Contractors – vetted individuals who perform services on behalf of Step Bros under confidentiality obligations.

• Legal Authorities – if required by law, court order, or to protect our rights and safety.

All third parties are required to maintain the same level of privacy and security we do.

5. Cookies & Tracking

Our website uses cookies and analytics tools to understand traffic and improve user experience. You can disable cookies in your browser settings at any time.

We do not use cookies to track or sell your data for advertising purposes.

6. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information against loss, theft, misuse, or unauthorized access. While no system is 100% secure, we continually review and update our safeguards.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined here — typically for service history, tax, and insurance documentation. When no longer needed, data is securely deleted or anonymized.

8. Your Rights

You may:

• Request access to the data we hold about you.

• Ask us to correct inaccurate information.

• Request deletion of your information (unless required for legal or billing purposes).

• Opt out of non-essential communications.

To exercise any of these rights, contact us at info@step-bros-cleaning.com. We will respond within the timelines required by law.

9. Children’s Privacy

Our services are not directed toward individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided information, please contact us for prompt deletion.

10. Policy Updates

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent version. If significant changes are made, we’ll post an updated notice on our website.

11. Contact Us

For privacy-related questions or requests, please contact:

Step-Bros Cleaning & Services, LLC

Austin, Texas

Email: info@step-bros-cleaning.com