TERMS OF SERVICE

Step Bros Cleaning & Services LLC
Effective Date: 8/31/25

These Terms of Service (“Terms,” “Agreement”) govern the relationship between Step Bros Cleaning & Services LLC(“Step Bros,” “we,” “us,” or “our”) and any individual or entity (“Client,” “you,” or “your”) who books, purchases, or otherwise uses our services. By booking or using any Step Bros service, you agree to be bound by these Terms.

1. Scope of Services

1.1 Step Bros provides a variety of domestic, organizational, and miscellaneous services, including but not limited to: cleaning, yard care, car detailing, package returns (“QR-QTs”), event-related support, moving prep and load-ups, photo digitization, pressure washing, notary services, and miscellaneous “Odd Gigs.”
1.2 Step Bros services are non-professional in nature. We are not licensed contractors, medical providers, or professional tradespeople. Services should not be relied upon for regulated, hazardous, or specialized work.
1.3 Step Bros reserves the right to decline or terminate any service that is unsafe, unlawful, discriminatory, or outside the agreed scope.

2. Client Responsibilities

2.1 The Client shall provide accurate and complete information regarding the requested service.
2.2 The Client shall provide safe access to the premises, disclose any hazards, and secure pets, valuables, or fragile items in advance of service.
2.3 For services requiring utilities (water, power, internet), the Client shall ensure reasonable access unless otherwise agreed.
2.4 The Client shall maintain a safe and respectful environment, free from harassment, abuse, or unsafe conditions.

3. Payment Terms

3.1 All services are billed at posted rates (hourly, flat-rate, or quoted) as listed on our website or in writing.
3.2 Payment is due immediately upon completion of service unless otherwise arranged in writing.
3.3 Cancellations made with less than twenty-four (24) hours’ notice may incur a cancellation fee of $30.00, unless otherwise specified for certain services.

4. Liability & Limitations

4.1 Step Bros shall not be liable for pre-existing damages, incidental damages, or normal wear and tear.
4.2 Step Bros does not provide insurance coverage for unattended premises, pets, or valuables. The Client assumes all risk for leaving premises or items unattended.
4.3 To the maximum extent permitted by law, Step Bros’ liability for any claim shall be limited to the total fees paid by the Client for the specific service giving rise to the claim.
4.4 Step Bros shall not be liable for delays or inability to perform due to circumstances beyond our reasonable control, including acts of nature, emergencies, or third-party failures.

5. Independent Contractor Status

5.1 Some services may be performed by independent contractors engaged by Step Bros.
5.2 All contractors are required to comply with Step Bros’ Consent & Safety standards, but are not employees of the Client.

6. Privacy & Confidentiality

6.1 Step Bros respects Client privacy. Any personal or household information shared with us will be used solely for the purpose of providing services and will not be disclosed to third parties without consent, except as required by law.
6.2 Clients agree not to disclose or misuse any proprietary information, branding, or materials belonging to Step Bros.

7. Consent & Conduct

7.1 Step Bros emphasizes consent, comfort, and safety in all services. Team members may decline or terminate services at their discretion if conditions are unsafe, unlawful, or inappropriate.
7.2 The Client agrees to maintain respectful conduct at all times. Discriminatory, harassing, or unsafe behavior may result in immediate termination of services without refund.

8. Governing Law

This Agreement shall be governed by, and construed in accordance with, the laws of the State of Texas, without regard to conflict of laws principles.

9. Entire Agreement

These Terms constitute the entire agreement between Step Bros and the Client with respect to the services provided and supersede all prior agreements, whether written or oral. No modification shall be valid unless in writing and acknowledged by both parties.